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SKY ROSEWholesale

Legal

Returns / Refund Policy

This policy explains how order issues, returns and refunds are handled for wholesale orders. It is a template being finalised for SKY ROSE Wholesale.

Effective date: [EFFECTIVE DATE]

This document is a template being finalised and may change before it is considered final.

1. Wholesale Orders

Wholesale orders coordinated by 1001729101 ONTARIO INC. (“SKY ROSE Wholesale”) are business-to-business transactions. The terms of your written quotation or order confirmation apply and prevail over this page if there is any conflict.

2. Damaged, Defective or Incorrect Shipments

  • Inspect your shipment on delivery and note any visible damage or shortage on the carrier’s delivery paperwork.
  • Report damaged, defective or incorrect goods to us within [RETURN PERIOD — e.g. 14 days from delivery], with your order reference, a description of the issue and supporting photographs.
  • Where a claim is accepted, we will work with you and the applicable supplier or carrier on a remedy, which may include replacement, credit or refund.

3. Returns of Correctly Supplied Goods

Returns of correctly supplied, non-defective goods are accepted only by prior written agreement. Where accepted:

  • Goods must be unused, in original packaging and in resalable condition.
  • A restocking fee of [RESTOCKING FEE, IF ANY — e.g. 15%] may apply.
  • Return freight is the responsibility of the customer unless otherwise agreed.
  • Custom, special-order, clearance and perishable items may be non-returnable. [CONFIRM NON-RETURNABLE CATEGORIES.]

4. Refunds

Approved refunds are issued to the original payment method within [REFUND PROCESSING TIME — e.g. 5–10 business days] of the return or claim being accepted. Original freight and handling charges are non-refundable unless the issue resulted from our error or a supplier/carrier fault.

5. Cancellations

Order cancellation requests must be submitted in writing as early as possible. Orders already in preparation, in transit, or placed as custom or special orders may not be cancellable. [CONFIRM CANCELLATION WINDOW AND ANY FEES.]

6. How to Start a Claim

Contact us with your order reference and details of the issue:
1001729101 ONTARIO INC.
156 Earlsdale Ave · York, Ontario · M6E 1L2
Email: contact@roseskywholesale.ca
Phone: (942) 380-8453

Effective date: [EFFECTIVE DATE]
Governing law: the Province of Ontario and the federal laws of Canada applicable therein.